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Affinity Self Service is an additional suite of complementary portals, apps and APIs that give you the ability to further connect with your customers. By putting your customers in greater control you build loyalty and trust without ever having to compromise on service.

 
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All your records information, in one place.

Self Service provides an online portal for customers to access their current and historic service records such as billing information, call itemisation, passwords and account settings. It puts them in control of the services that you want them to have — which is proving to be a hugely important component in building a more meaningful relationship with your customers.

For dealers and resellers the portal offers an overview of all customers with a range of reporting available to help you gain further insight into your client base.

The entire Affinity Self Service platform, portal and apps can be branded to reflect your organisation — another important component of presenting a consistent face to your customers.

Key Features

  • Manage your accounts autonomously with secure, always on portals.
  • Feature rich, centralised portal hosting multiple tools to inform and support daily activities.
  • Class leading UI/UX and graphical reports for your customers
  • Suite of flexible APIs for custom integration.
  • Offers proactive reporting, analysis and alerting.Bill anything, converged onto one easy to understand bill.

Key Features

  • Manage your accounts autonomously with secure, always on portals.
  • Feature rich, centralised portal hosting multiple tools to inform and support daily activities.
  • Class leading UI/UX and graphical reports for your customers
  • Suite of flexible APIs for custom integration.
  • Offers proactive reporting, analysis and alerting.Bill anything, converged onto one easy to understand bill.
 

And, as with all Affinity Suite modules, we’re here to problem-solve, integrate and help you make the most from Affinity Self Service. Our after care and support will ensure that Self Service works within your existing business model as smoothly as possible — and where needed custom APIs can also be developed.

 
 
 

 

Put your customers in control.

Allow your customers to view the services they are receiving, give them control and the ability to add on more. 

 

 

Proactive alerting.

Affinity Self Service enables you to report and set alerts based on certain activity criteria, meaning you can be one step ahead of your customers.

 

Multi-touch and always there.

Be it through and app or a web portal, Self Service is an always on module, so your customers can answer their questions when it suits them.

 

 

Safe and Secure.

As with all Affinity modules, Self Service is safe and secure, co-hosted and encrypted. 

 

 

Put your customers in control.

Allow your customers to view the services they are receiving, give them control and the ability to add on more.
 

 

Multi-touch and always there.

Be it through and app or a web portal, Self Service is an always on module, so your customers can answer their questions when it suits them.
 

 

Proactive alerting.

Affinity Self Service enables you to report and set alerts based on certain activity criteria, meaning you can be one step ahead of your customers (if they want you be).
 

 

Safe and Secure.

As with all Affinity modules, Self Service is safe and secure, co-hosted and encrypted.