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Dramatically improve customer satisfaction by offering relevant, quick support and issue resolution. Powered by AI and machine learning Support offers triage, self-service diagnostics, chatbots and knowledge-bases meaning your customers can quickly find what they need.

 
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Deliver customer satisfaction.

Affinity Support provides a wealth of information to help resolve your customers’ issues quickly and with the least amount of fuss. The inbuilt ticketing system means you can assign, prioritise and stage-gate issues as well as track resolution rates. Powered by impressive AI algorithms Support also improves and tailors itself to your environment over time — further improving the time it takes to have issues resolved. Our AI and machine learning also means that tickets are ‘triaged’ and assigned the right priority and recommended pathway.

With intuitive tools you can create template tasks as well as recurring tasks to ensure nothing critical slips through. As with all Affinity modules, Support can be tailored to sit alongside your current way of doing things to help minimise disruption and keep your CRM up-to-date and useful.

Key Features

  • Auto triaging of support tickets with machine learning to help speed up resolution
  • Keep customer, partners and service teams up to date with intelligent notifications and appropriate escalations
  • Auto notification of supplier failures to eradicate ticket storms and enabling you to communicate proactively with your customers
  • Instantly see overall support desk load levels, health and overall customer satisfaction with ticket dashboards and resolution reporting

Key Features

  • Auto triaging of support tickets with machine learning to help speed up resolution
  • Keep customer, partners and service teams up to date with intelligent notifications and appropriate escalations
  • Auto notification of supplier failures to eradicate ticket storms and enabling you to communicate proactively with your customers
  • Instantly see overall support desk load levels, health and overall customer satisfaction with ticket dashboards and resolution reporting
 

And, as with all Affinity Suite modules, we’re here to problem-solve, integrate and help you make the most from Affinity Support. Our after care and support will ensure that Support works within your existing business model as smoothly as possible — and where needed custom APIs can also be developed.

 
 
 

 

Some very clever AI.

Our machine learning and AI mean that all support items are automated and triaged quickly and accurately.

 

 

Knowledgeable know-how.

Affinity itself is supported by a wealth of additional resources and knowledge bases to save you time in finding out for yourself.

 

Quick resolution.

Affinity Support ensures support issues are resolved as quickly as possible — meaning you have happier customers.

 

 

Flexible integration.

Support can integrate smoothly into pre-existing support structures via APIs and if needed, further custom development. As with all Affinity products we’re here to help — not hinder! 
 

 

 

Some very clever AI.

Our machine learning and AI mean that all support items are automated and triaged quickly and accurately.
 

 

Quick resolution.

Affinity Support ensures support issues are resolved as quickly as possible — meaning you have happier customers.
 

 

Knowledgeable know-how.

Affinity itself is supported by a wealth of additional resources and knowledge bases to save you time in finding out for yourself.
 

 

Flexible integration.

Support can integrate smoothly into pre-existing support structures via APIs and if needed, further custom development. As with all Affinity products we’re here to help — not hinder!