Aurora provides telecoms and ICT resellers, managed service providers and carriers throughout the UK and Europe with Reseller Software Solutions.
Aurora have been serving the telecoms and IT reseller market for the past 20 years. Our aim is to simplify running reseller operations using innovative software and tech, helping our customers’ businesses thrive and to become more profitable. Our software and services enable resellers to monitor and control sales, order, provisioning, billing, support and self-service with ease.
The Aurora brand is owned by Daisy Communications, one of the UK’s largest business communications and IT service providers, with offices based in London and Manchester and other offices spread throughout the UK. We develop Affinity, an extremely powerful suite of tools designed to help your reseller business thrive and become more profitable.
Affinity is one of the best-in-class billing software platforms and boasts well known telecoms and communication brands as loyal customers. We are also partners with two of the UK’s biggest mobile networks Vodafone and 02.
To apply for a role please contact us using the contact form provided or email firstname.lastname@example.org quoting the job reference number.
Desk Based Service Relationship Manager - 0045
The role is to deliver desk based Service management to a selection of Aurora mid-tier customers. The role is diverse and involves part Account Management & part Customer Relationship Management. Working within a team of 7, the Desk Based SRM will be the vital link between clients and our internal teams ensuring Aurora’s software and billing services are delivered to customers in line with contractual arrangements, and acting as liaison to manage new requirements from customers. The role will suit a highly organised, confident individual who enjoys building relationships with customers and colleagues and is keen to work in a growing business that will present opportunities for career progression.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may berequired to complete any other reasonable duties in order to achieve business objectives.
Experience within a customer service or account management role
MySQL DBA/Cloud Admin - 0030
We are looking for a MySQL DBA with a focus on DevOps who will be responsible for shaping Aurora’s infrastructural footprint in the cloud and on-premise, contributing to the design and architecture of monitoring and operational components, whilst managing and maintaining our MySQL instances, both in cloud and on-premise.
Technical Architect - 0046
As a Technical Architect you will be responsible for working in close collaboration with other members of the Architects and Product Owner Teams in order to Innovative and Build Quality Software Solutions for the wider Aurora business.
This role requires a good communicator who can translate complex requirements in to simple, functional and scalable solutions. The ability to integrate modern technologies within our existing software platforms is essential
Provide the technical layer between the BA/PM/PO and the developers, to agree the technical solution to the requirements given, and to assist the developers in understanding and implementing the correct solution.
Billing Migration Specialist - 0034
Working within a team, the role of the employee is to work on new implementation and data migration projects and ensure the smooth, accurate transfer of billing functions, data and processes from source systems into the Affinity solution. The role will involve working with customers to gain an understanding of their existing billing operations and translating this to best practice operations with the Affinity system. The employee will manage the billing transition including requirements capture, data migration and parallel bill run, and user training, working closely with project, product and development teams.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Production Administrator - 0044
This role is based in our Chatham office.
An entry level position working within a busy team, the role of the employee is to provide an excellent level of support to Aurora’s customers to ensure that the products and services that are provided by Aurora are administered and delivered to high standards.
To achieve this, the employee will be required to undertake a wide range of support and operational activities under the management of a team leader. These activities can include telephone support, investigation of issues, fulfilment and maintenance of Billing production processes and resolution of issues through to conclusion on behalf of customers.
Reporting directly to a team leader.
Production Administrator – Maternity Leave Cover - 0043 (Temporary role)
This position is based in our Chatham office.
An entry level position working within a busy team, the role of the employee is to provide an excellent level of support to Aurora’s customers to ensure that the billing products and services provided by Aurora are administered and delivered to high standards. To achieve this, the employee will be required to undertake a wide range of support and operational activities under the guidance of a team leader.
These activities include general administration support including; telephone support, investigation of customer issues, fulfilment and maintenance of Billing production processes.
Reporting directly to a team leader.
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