Careers

About us

Aurora provides telecoms and ICT resellers, managed service providers and carriers throughout the UK and Europe with Reseller Software Solutions.

Aurora have been serving the telecoms and IT reseller market for the past 20 years. Our aim is to simplify running reseller operations using innovative software and tech, helping our customers’ businesses thrive and to become more profitable. Our software and services enable resellers to monitor and control sales, order, provisioning, billing, support and self-service with ease.

The Aurora brand is owned by Daisy Communications, one of the UK’s largest business communications and IT service providers, with offices based in London and Manchester and other offices spread throughout the UK. We develop Affinity, an extremely powerful suite of tools designed to help your reseller business thrive and become more profitable.

Affinity is one of the best-in-class billing software platforms and boasts well known telecoms and communication brands as loyal customers. We are also partners with two of the UK’s biggest mobile networks Vodafone and 02.

To apply for a role please contact us using the contact form provided or email info@aurora.io quoting the job reference number.

Desk Based Service Relationship Manager - 0045

The role is to deliver desk based Service management to a selection of Aurora mid-tier customers. The role is diverse and involves part Account Management & part Customer Relationship Management. Working within a team of 7, the Desk Based SRM will be the vital link between clients and our internal teams ensuring Aurora’s software and billing services are delivered to customers in line with contractual arrangements, and acting as liaison to manage new requirements from customers. The role will suit a highly organised, confident individual who enjoys building relationships with customers and colleagues and is keen to work in a growing business that will present opportunities for career progression.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may berequired to complete any other reasonable duties in order to achieve business objectives.

  • Provide regular, formal service reporting to customers via telephone presentations
  • Manage overall customer relationships, including responsibility for the commercial relationship
  • Promote understanding of Aurora and the customer's business practices, structure and objectives
  • Proactive consultation with customers to ensure customer understanding of the features 
  • Maintain progress on activities, meeting notes, customer communications and actions within Aurora’s Affinity system
  • Proactively communicate internally about customer news and ensure that senior management are informed about issues before they escalate, and can intervene as appropriate
  • Liaise with internal teams to ensure all Aurora services are delivered on time and to specification
  • Work with Commercial to ensure customers are in contract or agreed as an exception
  • Provide guidance to and act as escalation point for customers and Aurora internal teams on service matters
  • Forecast sales opportunities to the business on a monthly basis
  • Have a good understanding of the features and benefits of every aspect of the Affinity platform
  • Identify and raise service improvement and roadmap development ideas to product and operational teams
  • Maintain the Aurora brand values
  • Represent the company externally where required (including travelling within the UK)
  • You will be proactive with customers and able to build strong relationships with them which will ensure the retention of revenues and provide opportunities to deliver additional solutions to them.
  • You have the ability to understand the evolving needs of customers and to work with our technical teams to deliver services that meet these customer needs
  • Highly organised and able to manage and prioritise multiple concurrent tasks
  • You will be proactive with a ‘get things done’ mind set
  • You have excellent communication skills, both written and verbal and able to build strong relationships with customers
  • The ability to learn about the Aurora products and services and have the desire to understand and articulate their importance within the context of the customer environment
  • You are self-motivated and enjoy the responsibility of dealing directly with some of the telecoms market’s leading resellers

Experience within a customer service or account management role

MySQL DBA/Cloud Admin - 0030

We are looking for a MySQL DBA with a focus on DevOps who will be responsible for shaping Aurora’s infrastructural footprint in the cloud and on-premise, contributing to the design and architecture of monitoring and operational components, whilst managing and maintaining our MySQL instances, both in cloud and on-premise.

  • Manage and provision database instances using AWS RDS, with experience of multi-AZ, advanced monitoring and backup features.
  • Contribute to new solutions shaping our future growth, whilst continuously improving our existing infrastructure.
  • Manage the entire estate of on-premise MySQL servers, including existing HA replication instances.
  • Own the migration strategy from dedicated on-premise servers to AWS.
  • Ongoing maintenance and management of production infrastructure to ensure stability, performance and reliability.
  • Development/Use of tooling and scripts where necessary to assist managing infrastructure, analyse activity and conduct automated maintenance.
  • Profile database performance and make performance, cost and security optimisations.
  • Be available to assist developers with query tuning/indexing/schema design.
  • Be available to assist the bi-weekly code rollout in situations where a large database change is made
  • Provide technical guidance and advice to peers, and mentor where required.
  • Strong proficiency in SQL.
  • Strong proficiency in Linux server administration.
  • Familiarity with specialist tools such as the Percona (MySQL) online schema change tool, and an understanding of its limitations.
  • Experience with containerisation and orchestration technologies e.g. Dock, Kubernetes, AWS Elastic Container Service.
  • Experience working within an Agile environment.
  • Experience with AWS DMS (Database Migration Service)d your text here

Technical Architect - 0046

As a Technical Architect you will be responsible for working in close collaboration with other members of the Architects and Product Owner Teams in order to Innovative and Build Quality Software Solutions for the wider Aurora business.


This role requires a good communicator who can translate complex requirements in to simple, functional and scalable solutions. The ability to integrate modern technologies within our existing software platforms is essential

Provide the technical layer between the BA/PM/PO and the developers, to agree the technical solution to the requirements given, and to assist the developers in understanding and implementing the correct solution.

 

  • Ensure that the overall technical strategy of the business and each product area is considered when designing new solutions.
  • Plan and design the structure of technical solutions to allow peer review and cost evaluations to be performed.
  • Assist with solving technical problems as they arise during the development and testing process.
  • Peer review technical solutions in order to raise concerns, ideas and suggestions as appropriate
  • Investigate and evaluate the use of new technologies in order to provide robust technical advice to the Architects team.
  • Monitor developed solutions to ensure they continue to meet both the user and business needs
  • Work collaboratively with other team members to deliver solutions on time and within budget.
  • Provide weekly summary reports and KPIs to the Head of Architects
  • Be fully responsible for the viability of the delivered solution.

 

  • Hands on experience with software development delivery
  • Familiarity with database technologies (e.g. MSSQL, MySQL, PostgreSQL)
  • Experience in cloud technologies
  • Good communication skills
  • Problem solving aptitude
  • Organisational skills

Billing Migration Specialist - 0034

Working within a team, the role of the employee is to work on new implementation and data migration projects and ensure the smooth, accurate transfer of billing functions, data and processes from source systems into the Affinity solution. The role will involve working with customers to gain an understanding of their existing billing operations and translating this to best practice operations with the Affinity system. The employee will manage the billing transition including requirements capture, data migration and parallel bill run, and user training, working closely with project, product and development teams.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

  • Work on billing migration projects including new system implementations
    • Analysis of existing customer data, processes and operations
    • Understand and capture billing process requirements for Aurora solutions
    • Understand and capture data migration / conversion requirements including data cleansing and de-duplication
    • Run Data Analysis and Billing workshops
    • Responsible for data migration and parallel bill run activities in Test and Live environments
    • Data manipulation and investigation, resolving and responding to queries from inside and outside the business
    • Review and report data migration and parallel bill run results
    • Assist customers in reviewing data migration and parallel bill run results
    • Provide input to project manager for project planning purposes
    • Pro-actively identify and address or escalate issues that can impact project deliveries
    • Creation of hand over documentation and performing training to the customer and internal teams
    • Undertake primary billing support of new customers in the months following go-live
  • Report against agreed KPIs
  • Work with internal production and support teams
  • Provide operational input, guidance and support where needed
  • Incorporate new production practices into project activities  
  • Work with development and product managers as required on billing systems projects
  • Out of hours work will be required during project system implementations delivery phases
  • Travel to customer sites as required during implementation projects
  • Extensive experience of telecoms billing and reseller operations
  • Knowledge of CRM systems, ERP systems
  • Experience of migration projects involving migrations between billing systems
  • Familiarity with SQL server including ability to write SQL queries
  • Familiarity with MS Excel incl VLOOKUP and Pivot Tables
  • Experience of data mapping
  • Strong analytical skills
  • Confident and assertive and able to work and support in both a team environment and also on solo projects
  • Confident but sensitive to customer needs in all forms of communication and meetings with customers
  • Able to work under time constraints and to changing priorities
  • Be prepared to work out of hours as required to deliver projects – agreed during project planning phases
  • Able to multi-task and capable of switching confidently from one task to another as priorities change and yet meet the deadlines for both.
  • Self-motivated, organised and methodical with attention to detail
  • Conduct themselves in a professional manner at all time
  • Required to follow production rules and processes as set out by the business to ensure that the service integrity is maintained to a high standard
  • Programming experience – C#, Delphi

Production Administrator - 0044

This role is based in our Chatham office.

An entry level position working within a busy team, the role of the employee is to provide an excellent level of support to Aurora’s customers to ensure that the products and services that are provided by Aurora are administered and delivered to high standards.

To achieve this, the employee will be required to undertake a wide range of support and operational activities under the management of a team leader. These activities can include telephone support, investigation of issues, fulfilment and maintenance of Billing production processes and resolution of issues through to conclusion on behalf of customers.

Reporting directly to a team leader.

  • Written and verbal reporting on progress of all Bill production activities against objectives set by managers.
  • Written and verbal communication with customers on Bill production activities
  • Assist in service improvement and research projects
  • Following, updating and completing within agreed timescales a Bill production process with escalation where necessary
  • Maintaining progress on activities within Aurora’s CRM systems
  • Providing telephone and e-mail support for customer enquiries
  • Establish good relationships with customers
  • Be responsible for the operational delivery of customers products and services

Computer literacy.

  • Good Telephone Manner
  • Ability to effectively communicate both internally and externally to a high standard
  • A desire to provide excellent standards of proactive support to customers
  • Ability to report against support and production activities
  • Ability to manage their time effectively
  • A broad skill set in the MS Office Product set.

Production Administrator – Maternity Leave Cover - 0043 (Temporary role)

This position is based in our Chatham office.

An entry level position working within a busy team, the role of the employee is to provide an excellent level of support to Aurora’s customers to ensure that the billing products and services  provided by Aurora are administered and delivered to high standards. To achieve this, the employee will be required to undertake a wide range of support and operational activities under the guidance of a team leader.

These activities include general administration support including; telephone support, investigation of customer issues, fulfilment and maintenance of Billing production processes.

Reporting directly to a team leader.

  • Written and verbal reporting on progress of all Bill production activities against objectives set by managers.
  • Written and verbal communication with customers on Bill production activities
  • Assist in service improvement and research projects
  • Following, updating and completing within agreed timescales a Bill production process with escalation where necessary
  • Maintaining progress on activities within Aurora’s CRM systems
  • Providing telephone and e-mail support for customer enquiries
  • Establish good relationships with customers
  • Be responsible for the operational delivery of customers products and services.

 

  • Computer literacy
  • Good Telephone Manner
  • Ability to effectively communicate both internally and externally to a high standard
  • A desire to provide excellent standards of proactive support to customers
  • Ability to report against support and production activities
  • Ability to manage their time effectively
  • A broad skill set in the MS Office Product set.

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