AURORA PROCUREMENT CONDITIONS (WITHOUT ORDER FORM)
1. DEFINITIONS AND INTERPRETATION
1.1 In these Conditions the following words and expressions shall have the following meanings:
Anti-Bribery Laws means any and all statutes, statutory instruments, bye-laws, orders, directives, treaties, decrees and laws which relate to anti-bribery and/or anti-corruption, including the Bribery Act;
Bribery Act means the Bribery Act 2010;
Business Day means any and all days from Monday to Friday (inclusive) in any week but excluding English bank holidays or public holidays;
Commencement Date means the date on which the Contract comes into force, as more particularly defined in Condition 2.3;
Conditions means the terms and conditions of purchase set out in this document;
Confidential Information means any commercial or technical information in whatever form which is disclosed (whether before, on or following the date of the Order, and whether in writing or orally) by one party to the other party and which is identified as being confidential at the time of disclosure or which would be regarded as being confidential by a reasonable business person, including, without limitation, all business, statistical, financial, marketing and personnel information, customer or supplier details, know-how, designs, operations, processes, plans, intentions, product information, prices, market opportunities, transactions, affairs, trade secrets or software of the disclosing party and/or its customers, suppliers, or clients;
Contract means any contract between the Customer and the Seller for the purchase of the Goods by the Customer and/or the receipt of the Services by the Customer as more particularly defined in Condition 2;
Control means as defined in section 1124 of the Corporation Tax Act 2010;
Customer means the legal entity so described in the Order which shall include any successors and assigns;
Delivery Address means the address stated on the Order;
Goodsmeans the goods (including any instalment of the goods or any part of them) specified on the Order to be supplied to the Customer by the Seller;
Group means any and all Parent Undertakings or Subsidiary Undertakings of the Customer and each and any subsidiary of a Parent Undertaking of the Customer. Parent Undertaking and Subsidiary Undertaking shall have the meanings given to them in section 1162 of the Companies Act 2006 and references to the Customer Group shall be construed accordingly;
Intellectual Property Rights means all intellectual and industrial property rights including patents, know-how, registered trade marks, registered designs, utility models, applications for and rights to apply for any of the foregoing, unregistered design rights, unregistered trade marks, rights to prevent passing off for unfair competition, copyright, database rights, topography rights and any other rights in any invention, discovery or process, in each case in the United Kingdom and all other countries in the world and together with all renewals and extensions;
Normal Working Hours means 9.00am to 5.30pm on any Business Day
Order means the Customer's purchase order (whether submitted via a portal, by email, paper form or otherwise) which is placed on the Seller and to which these Conditions apply;
Price means the price payable for the Goods and/or Services as specified on the Order
Seller means the person so described on the Order;
Services means the services (if any) which the Customer receives from the Seller and which are specified on the Order;
Service Point means (if applicable) the place at which the Services are to be performed as specified on the Order;
Specificationmeans those plans, drawings, data, requirements or other information as specified on the Order and with which the Goods and/or Services are required to comply and
Value Added Tax or VAT means value added tax as defined in the Value Added Tax Act 1994.
1.2 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.4 any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.5 any reference to writing or written excludes fax and email.
2. BASIS OF PURCHASE
2.1 These Conditions shall apply to all Contracts for the purchase of Goods and/or Services by the Customer to the exclusion of all other terms and conditions including any terms or conditions referred to at any website or which the Seller may purport to apply under any quotation, sales offer, acknowledgement of order, delivery note, invoice or similar document.
2.2 The Order constitutes an offer by the Customer to purchase Goods and/or Services from the Seller in accordance with these Conditions.
2.3 The Order shall be deemed to be accepted upon the earlier of:
2.3.1 the Seller signing the Order; or
2.3.2 any act by the Seller which is consistent with fulfilling the Order, at which point a Contract shall come into existence (the Commencement Date).
2.4 In the event of any conflict or inconsistency between the documents which constitute the Contract, the following descending order of precedence shall apply:
2.4.1 the Order (excluding any documents referred to on the Order);
2.4.2 these Conditions; and
2.4.3 any documents referred to on the Order.
3. THE GOODS AND/OR SERVICES
3.1 The Seller shall ensure that the quantity, quality and description of the Goods and/or Services shall be as specified in the Contract. Precise conformity of the Goods and/or Services with the Contract is of the essence and any breach of this Condition by the Seller may be deemed by the Customer (in its absolute discretion) to be a material breach which is not capable of remedy for the purposes of Condition 9.
3.2 Any specification supplied by the Customer to the Seller, or specifically produced by the Seller for the Customer, in connection with the Contract (including the Specification), together with all Intellectual Property Rights in it, shall be the exclusive property of the Customer and/or the relevant member of the Customer Group and to the extent that any such rights vest in the Seller shall be deemed to be and will be assigned to the Customer or the relevant member of the Customer Group. The Seller shall not disclose to any third party or use any such Specification except as required for the performance of the Seller's obligations under the Contract. Any Intellectual Property Rights belonging to, licensed to or supplied by the Customer or any member of the Customer Group to the Seller shall be used by the Seller only for the supply of the Goods or Services to the Customer or any member of the Customer Group and in accordance with the instructions of the Customer or any member of the Customer Group.
3.3 The Seller assigns to the Customer (with full title guarantee) all Intellectual Property Rights in any invention, idea, discovery, development, improvement or innovation made by the Seller in the provision of the Goods and/or Services, whether or not patentable or capable of registration, and whether or not recorded in any medium, as well as all records, reports, documents, papers, drawings, designs, transparencies, photos, graphics, logos, typographical arrangements, software, and all other materials in whatever form, including but not limited to hard copy and electronic form, prepared and/or developed by the Seller (including without limitation its directors, employees and contractors) in the provision of the Goods and/or Services (as well all such materials embodying such rights) to the extent permissible under applicable law. Insofar as the Intellectual Property Rights do not so vest automatically by operation of law or under the Contract, the Seller holds legal title in such Intellectual Property Rights on trust for the Customer. The Seller warrants, represents and undertakes that it has procured the waiver by any directors, employees, agents, contractors or other personnel used in the provision of the Goods and/or Services of any moral rights in any Intellectual Property Rights to be assigned pursuant to this Condition 3.3 to which they are now or may at any future time be entitled under Chapter IV of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction, including (but without limitation) the right to be identified, the right of integrity and the right against false attribution. The Seller also warrants, represents and undertakes to the Customer that such directors, employees, agents, contractors and other personnel have agreed not to institute, support, maintain or permit any action or claim to the effect that any treatment, exploitation or use of such Intellectual Property Rights or related materials, infringes their moral rights.
3.4 The Seller shall comply with all applicable standards, regulations and laws concerning the manufacture, packaging and delivery of the Goods and the provision of the Services.
3.5 The Customer will have the right to inspect and test the Goods during manufacture, processing or storage at the premises of the Seller or any third party prior to despatch, and the Seller shall provide the Customer with all facilities reasonably required for inspection and testing.
3.6 If as a result of inspection or testing the Customer is not satisfied that the Goods will comply in all aspects with the Contract, and the Customer so informs the Seller within 7 days of inspection or testing, the Seller shall take, at the Seller’s cost, all such steps as are necessary to ensure compliance. Notwithstanding any such inspection or testing, the Seller will remain fully responsible for the Goods and any such inspection or testing will not diminish or otherwise affect the Seller's obligations under the Contract.
3.7 The Customer may at any time make changes in writing relating to the Order including changes to any Specifications, methods of shipment, quantities, packing or time or place of delivery. If such changes result in an increase in cost of, or time required for, performance of the Contract an equitable adjustment will be made to the price, delivery schedule or both. Any such claim or adjustment must be approved by the Customer in writing before the Seller proceeds with such changes.
3.8 In respect of the Goods and Services, the Seller will maintain and observe quality control and supplier quality assurance standards in accordance with the requirements of the Customer and statutory and regulatory bodies.
3.9 Where applicable, the Seller shall maintain detailed quality control and manufacturing records for the period of six (6) years from the date of supply of Goods and/or performance of Services.
3.10 The Goods shall be marked in accordance with the instructions of the Customer and any applicable regulations or requirements of the carrier, and properly packed and secured so as to reach their destination in an undamaged condition.
3.11 The Seller shall ensure that at all times it has and maintains all the licences, permissions, authorisations, consents and permits that it needs to carry out its obligations under the Contract in respect of the Goods and Services.
3.12 The Seller shall observe all health and safety rules and regulations and any other security requirements that apply at any of the Customer Group’s premises; and
3.13 The Seller shall not do or omit to do anything which may cause the Customer or any member of the Customer Group to lose any licence, authority, consent or permission upon which it relies for the purposes of conducting its business, and the Seller acknowledges that the Customer and any member of the Customer Group may rely or act on the Services.
3.14 The Seller shall from the date of acceptance of the Order and continuing for a period of 6 years (or such longer period as may be specified in the Order) from the date of last supply of the Goods or Services in the Order (or if later any connected Order), on reasonable prior notice, during the Seller’s normal business hours, afford the Customer, its customers, or its or their appointed representatives such access to the Seller’s records and premises as may be required to confirm the Seller’s compliance with the Order (including these Conditions).
4. PRICE OF THE GOODS AND/OR SERVICES
4.1 The Price shall be:
4.1.1 exclusive of any applicable VAT (which shall be payable by the Customer at the appropriate rate subject to receipt of a VAT invoice); and
4.1.2 inclusive of all charges for packaging, packing, shipping, carriage, insurance and delivery of the Goods to the Delivery Address and any taxes, duties, imposts or levies other than VAT;
4.1.3 inclusive of all royalties, licence fees or similar charges levied against or by the Seller in respect of the making, use or exercise by the Seller of any invention or design for the purpose of fulfilling the Contract; and
4.1.4 inclusive of providing all documents, manuals, working instructions, reports and any information in the form and format which the Customer considers necessary.
4.2 If the Customer is required by any relevant authority or applicable law to pay withholding tax or make any deduction in relation to the price of any Items, the Customer will be entitled to deduct such sums and pay the Seller the price net of the required withholding or deduction.
4.3 No increase in the Price may be made (whether on account of increased material, labour or transport costs, fluctuation in rates of exchange or otherwise) without the prior consent of the Customer in writing.
4.4 The Customer shall be entitled to any discount for prompt payment, bulk purchase or volume of purchase customarily granted by the Seller.
4.5 The Customer may at any time benchmark the Seller’s pricing against the prices for similar goods or services on the open market. The Seller shall provide all co-operation necessary and provide access to all records and premises necessary for the bench-marker to perform the benchmark. In the event that the results of the benchmark find that the Seller’s Price is higher than that available on the open market, the Seller shall lower the Price to the lowest price for the goods or services identified by the bench-marker as available on the open market.
5. TERMS OF PAYMENT
5.1 Subject to the Seller performing its obligations in accordance with the terms of the Contract, the Customer shall pay the Price to the Seller in accordance with this Condition 5.
5.2 The Seller shall be entitled to invoice the Customer for the Price of the Goods following either the acceptance of the Goods by the Customer or completion of the Services to the Customer’s satisfaction (as applicable) in accordance with Condition 6.6.
5.3 Each invoice shall be a valid VAT invoice, and shall be sent on the date it is rendered and contain the following information:
5.3.1 the date of the invoice;
5.3.2 the purchase order number;
5.3.3 a description and quantity of the Goods and/or Services to which the invoice relates;
5.3.4 contain such other information as the Customer may reasonably request; and
and shall be sent to the Customer at Accounts Payable, at the address stipulated in the Order for delivery of invoices or such other address as notified by the Customer from time to time.
5.4 Subject to Condition 5.5, and unless otherwise stated in the Order, the Customer shall pay the Price of the Goods and/or the Services within 60 days after the end of the month of receipt by the Customer of a valid invoice.
5.5 All invoices must be received within 180 days of delivery of the Goods or Services to which such invoice relates, after which time the Customer will have no liability to the Seller to pay such late invoice.
5.6 The Customer may retain or set off any amount owed to it by the Seller against any amount due to the Seller whether such liability is present or future, liquidated or unliquidated, whether or not such liability arises under this Contract.
5.7 Subject to Condition 5.5, but without prejudice to any other rights and remedies of the Customer, if any sum payable under the Contract is not paid on or before the due date for payment the Seller shall be entitled to charge the Customer simple interest on that sum at three percent (3%) per annum above the base lending rate from time to time of Royal Bank of Scotland plc from the due date until the date of payment (whether before or after judgment). The parties agree that this Condition 5.6 is a substantial remedy for late payment of any sum payable under the Contract, for the purposes of the Late Payment of Commercial Debts (Interest) Act 1998. The Seller’s right to charge the interest as set out in this Condition 5.6 is its sole and exclusive remedy for any late payment by the Customer.
5.8 No payment made by the Customer shall constitute acceptance by the Customer of the Goods or Services or otherwise prejudice any rights or remedies which the Customer may have against the Seller including the right to recover any amount overpaid or wrongfully paid to the Seller.
6. DELIVERY OF THE GOODS AND/OR SERVICES
6.1 The Goods shall be delivered to the Delivery Address and any Services shall be performed at the Service Point on the date (or within the period stated in the Order) and during Normal Working Hours. The Seller will off-load the Goods at its own risk as directed by the Customer.
6.2 Where the date of delivery of the Goods or of performance of the Services is to be specified after the placing of Order, the Customer shall give the Seller reasonable notice of the specified date.
6.3 Subject to 14.16, the time of delivery of the Goods and of performance of the Services is of the essence.
6.4 A packing note quoting the number of the Order must accompany each delivery or consignment of the Goods and must be displayed prominently.
6.5 If the Goods are to be delivered, or the Services are to be performed, in instalments, and if the Seller fails to deliver or perform any instalment or stage by the time required by the Order, the Customer shall have the right (but not the obligation) to treat the entire Contract as repudiated or to reject any or all subsequent instalments due under the Contract.
6.6 The Customer shall be entitled to reject any Goods delivered and/or Services performed if they are not fully in accordance with the Contract. Acceptance of Goods and Services shall only occur upon written confirmation from the Customer that the Goods and Services are fully in accordance with the Contract.
6.7 Goods rejected under Condition 6.6 above shall be removed by the Seller at its own risk and expense within six (6) Business Days from the date of the receipt of notice in writing that the Goods have been rejected and if the Seller fails to remove them within the period (or such other period as the Customer shall agree in writing with the Seller), the Customer may return the rejected Goods or any of them at the Seller’s risk and the cost of carriage shall be recoverable from the Seller.
6.8 The Seller shall, within five (5) Business Days of the date of the notice of rejection, repair, replace or re-perform (as applicable), at its own cost the non-conforming Goods or Services, and re-present the same for acceptance by the Customer.
6.9 The Customer shall not be obliged to return to the Seller any packaging or packing materials for the Goods, whether or not the Goods are accepted by the Customer.
6.10 If the Goods are not delivered and/or the Services are not performed by the date required on the Order, without prejudice to any other remedy, the Customer shall be entitled to deduct from the price the amount(s) set out on the Order by way of liquidated damages for delay (and not as a penalty).
7. RISK AND PROPERTY
7.1 Risk of damage to, or loss of, the Goods shall pass to the Customer upon acceptance of the Goods by the Customer.
7.2 The title in the Goods shall pass to the Customer upon delivery in accordance with Condition 6.1, unless payment for the Goods is made prior to delivery, when it shall pass to the Customer once payment has been made.
8. WARRANTIES, INDEMNITY AND LIABILITY
8.1 The Seller warrants to the Customer and all members of the Customer Group that the Goods shall:
8.1.1 be of satisfactory quality within the meaning of the Sale of Goods Act 1979 and fit for any purpose held out by the Seller or made known to the Seller at any time on or before the Contract is formed;
8.1.2 be free from defects in design, material and workmanship and remain so for a period of 24 months;
8.1.3 correspond with any description of the Goods held out by the Seller prior to the Order;
8.1.4 comply with all requirements of the Contract (including the Specification) and any sample provided to the Customer and/or any member of the Customer Group;
8.1.5 comply with all statutory requirements and regulations relating to the Goods and their supply or performance including without limitation the Consumer Protection Act 1987;
8.1.6 be so formulated, designed, constructed, finished and packaged as to be safe and without risk to health;
8.1.7 not themselves infringe or their importation, use or resale infringe the Intellectual Property Rights of any other person; and (in the case of any documentation provided with the Goods) be accurate, complete and free from material errors and omissions.
8.2 The Seller warrants to the Customer and all members of the Customer Group that the Services shall:
8.2.1 be performed with the best standard of care, skill and diligence in accordance with best practice in the Seller's industry, profession or trade;
8.2.2 be performed by appropriately qualified, trained and experienced personnel; comply with all requirements of the Contract (including the Specification);
8.2.4 (in the case of any documentation provided with the Services) be accurate, complete and free from material errors and omissions; and
8.2.5 not themselves infringe, or their use or resale infringe, the Intellectual Property Rights of any other person.
8.3 The Seller warrants to the Customer and all members of the Customer Group that:
8.3.1 it has or will, at the time of transfer, have full and unrestricted rights to supply the Goods on these Conditions;
8.3.2 it will comply with all of the Customer’s policies (as notified to the Seller), and all rules and regulations relating to the Seller’s personnel visiting the Customer’s or any third party premises ;
8.3.3 it will notify the Customer in advance if the delivery of the Goods would result in the Customer being deemed a ‘Producer’ under the Waste Electrical and Electronic Equipment (WEEE) Regulations;
8.3.4 no Goods will, directly or indirectly, be purchased from or provided from or by, nor will any of the charges or Price received under the Contract, directly or indirectly, be used or paid for the purposes of any transaction related to:
220.127.116.11 any company or corporation resident or incorporated in a country which is the subject of embargoes or sanctions by any of the United Nations, the European Union, Her Majesty’s Treasury, any European Union member state or any United States government entity; or
18.104.22.168 any country which is the subject of embargoes or sanctions by any of the United Nations, the European Union, Her Majesty’s Treasury or any United States government department.
8.4 The warranties in Condition 8 are in addition to any other warranties or guarantees contained in the Order or implied by law or provided by the Seller or any third party.
8.5 Without prejudice to the other rights or remedies of the Customer and/or any member of the Customer Group (whether express or implied), in the event that the Seller breaches any of the terms of this Contract (including a failure or delay in delivery) or in the event that the Customer terminates the Contract for any other reason in accordance with Condition 9, then the Customer or the relevant member of the Customer Group may, but will not be obliged to, (whether or not the Goods have been accepted) do one or more of the following:
8.5.1 cancel any or all remaining instalments or stages if the Contract has not already been terminated;
8.5.2 refuse to accept any subsequent delivery of the Goods and/or performance of the Services which the Seller attempts to make;
8.5.3 recover from the Seller any additional expenditure reasonably incurred by the Customer and/or any member of the Customer Group in obtaining the Goods and/or Services from a substitute supplier;
8.5.4 claim damages for any additional costs, losses or expenses incurred by the Customer and/or any member of the Customer Group which are in any way attributable to the Seller’s breach of the Contract; and/or
8.5.5 oblige the Seller (at the option of) to repair or replace any Goods or re-perform any Services free of charge. If it is necessary to open up or dismantle any other works or assemblies to permit such repair or replacement then the Seller shall bear the cost of such opening up or dismantling and of re-assembly and making good after repairs, replacements and testing of such Goods have been completed to the Customer's reasonable satisfaction.
8.6 The Seller shall indemnify keep indemnified and hold harmless each member of the Customer Group from and against all costs (including the cost of enforcement), expenses, liabilities, injuries, direct, indirect or consequential loss (all three of which include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss), damages, claims, demands, proceedings and legal costs (on a full indemnity basis) and judgments which the Customer and/or any member of the Customer Group incurs or suffers arising as a consequence of any act, omission, breach of this Contract or negligence by the Seller, its employees, agents, officers and sub-contractors.
8.7 The Seller shall effect and maintain insurance with a reputable insurer against all insurable risks for which the Seller is liable under this Contract. Satisfactory evidence of such insurance and payment of the current premiums shall be shown to the Customer on request.
8.8 Neither party excludes or limits its liability (if any) to the other:
8.8.1 for breach of its obligations arising under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
8.8.2 for personal injury or death caused by its negligence or by a person for whom it is vicariously liable;
8.8.3 fraud or fraudulent misrepresentation;
8.8.4 for a deliberate, personal repudiatory breach by that party;
8.8.5 for any breach of Condition 14.3 of these Conditions;
8.8.6 for liability under any indemnity set out in these Conditions; or
8.8.7 for any matter for which liability may not be limited or excluded by law.
8.9 Subject to Condition 8.8, the Customer Group’s maximum aggregate liability under or in connection with this Contract in respect of liability for breach of contract, misrepresentation (whether tortious or statutory), tort (including without limitation negligence), breach of statutory duty or otherwise shall be limited to 100% of the Price payable under the Contract.
8.10 Subject to Condition 8.8, the Seller’s aggregate liability under or in connection with this Contract in respect of liability for breach of contract, misrepresentation (whether tortious or statutory), tort (including negligence) and breach of statutory duty to the Customer Group shall be limited to the greater of: 150% of the prices payable under all Contracts which are in force at the date of the relevant claim; and £5 million.
8.11 Subject to Condition 8.6, the Customer and/or the Customer Group shall not under or in connection with this Contract and whether in contract, tort (including without limitation negligence), misrepresentation (whether tortious or statutory), breach of statutory duty or otherwise have any liability to the Seller for any loss of profit, loss of business, loss of revenue or any special, indirect or consequential loss.
9.1 Without prejudice to any other rights and remedies of the Customer, the Customer shall be entitled to terminate the Contract immediately without liability to the Seller by giving notice to the Seller at any time if:
9.1.1 the Seller is in material breach of any term of the Contract. Failure to deliver Goods or perform any Services on the due date in accordance with Condition 6.3 shall be an example of a material breach of the Contract; or
9.1.2 the Seller becomes subject to any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or (being a company) becomes subject to any administration order or goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or the equivalent of any of the above occurs to the Seller in another jurisdiction to which the Seller is subject;
9.1.3 an encumbrancer takes possession of, or a receiver is appointed over, any of the property or assets of the Seller; or
9.1.4 the Seller undergoes a change of Control following the Commencement Date.
9.2 Where the Customer intends to continue to procure or provide services which are the same or similar to any or all of the Services, after termination or expiry of the Contract, either by performing them itself or by the appointment of a replacement contractor, the Seller shall ensure that the transition is undertaken with the minimum of disruption to the Customer.
9.3 The Seller shall co-operate fully during the transition period and provide full access to all data, documents, manuals, working instructions, reports and any information, whether held in electronic or written form, which the Customer considers necessary.
9.4 Without prejudice to any other rights and remedies of the Customer, the Customer may terminate the Contract in whole or in part at any time, by giving 7 (seven) days’ written notice to the Seller.
9.5 On termination of the Contract, for whatever reason, if the Customer has paid in advance for Services and/or Goods which, at the time of termination it has not received, the Seller shall immediately repay to the Customer any advance payments made to the Seller by the Customer or the relevant member of the Customer Group.
9.6 On termination of the Contract for any reason, the Seller shall immediately deliver to the Customer all Goods whether or not then complete, and return any materials which have been provided by the Customer and shall cease use of or processing and permanently erase all of the Customer’s personal data and copies thereof. If the Seller fails to do so, then the Customer may enter the Seller’s premises and take possession of them. Until they have been returned or delivered, the Seller shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.
10.1 In the event that the Goods and/or Services comprise of any software and/or where any software is incidental to the provision of any Goods and/or Services to the Customer, the Seller grants the Customer and the Customer Group a perpetual, worldwide, royalty free, transferable and irrevocable licence to sublicense, use, copy, translate and modify such software and any related documentation (including without limitation any user manual or functional specification) provided to it.
10.2 The licence granted by the Seller pursuant to Condition 10.1 shall permit use of the software by an unlimited number and type of users and shall be granted without restriction upon the number and type of physical locations or addresses at which the software may be installed, used, stored and/or processed and without restriction upon the number and type of central processing units and/or other hardware and/or systems upon which the software may be installed, used, stored and/or processed.
11. DATA PROTECTION
11.1 In this Condition, unless the context otherwise requires, the following definitions shall apply:
(a) any law, statute, regulation, byelaw or subordinate legislation in force from time to time to which a party is subject and/or in any jurisdiction that the Services and/or Goods are provided to or in respect of;
(b) the common law and laws of equity as applicable to the parties from time to time;
(c) any binding court order, judgment or decree;
(d) any applicable industry code, policy or standard; or
(e) any applicable direction, policy, rule or order that is binding on a party and that is made or given by any regulatory body having jurisdiction over a party or any of that party’s assets, resources or business;
means a complaint or request relating to either party’s obligations under Data Protection Laws relevant to these Conditions and the Contracts, including any compensation claim from a Data Subject or any notice, investigation or other action from a Supervisory Authority;
means, in relation to any Protected Data, Customer and/or the applicable member of Customer’s Group;
Data Protection Laws
(a) the Data Protection Act 2018;
(b) (with effect from 25 May 2018) the General Data Protection Regulation (EU) 2016/679; and
(c) the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be amended by the proposed Regulation on Privacy and Electronic Communications);
and references to Data Controller, Data Processor, Data Subjects, Personal Data, Process, Processed, Processing, Processor and Supervisory Authority have the meanings set out in, and will be interpreted in accordance with, such Data Protection Laws;
Data Protection Losses
means all liabilities, damage suffered and amounts payable by Customer, the relevant Data Clients, the relevant Data Controller(s), any Data Processor(s) and/or any sub-processor(s), including but not limited to all:
(a) costs (including legal costs), claims, demands, actions, settlements, interest, charges, procedures, expenses, losses, settlements and damages (including relating to material or non-material damage);
(b) loss or damage to reputation, brand or goodwill;
(c) to the extent permitted by Applicable Law:
(i) administrative fines, penalties, sanctions, liabilities or other remedies imposed by a Supervisory Authority;
(ii) compensation paid to a Data Subject (including compensation to protect goodwill and ex gratia payments); and
(iii) costs of compliance with investigations by a SupervisoryAuthority; and
(d) the costs of loading data, to the extent the same are lost, damaged or destroyed, and any loss or corruption of data (including the costs of rectification or restoration of data);
Data Security Incident
(a) a breach of security leading to the accidental or unlawful destruction, loss, alteration, damage, unauthorised disclosure of, or access to, Protected Data transmitted, stored or otherwise Processed;
(b) a discovery or reasonable suspicion that there is a vulnerability in any technological measure used to protect any Protected Data that has previously been subject to a breach within the scope of paragraph (a), which may result in exploitation or exposure of that Protected Data; or
(c) any defect or vulnerability with the potential to impact the ongoing resilience, security and/or integrity of systems Processing Protected Data;
Data Subject Request
means a request made by a Data Subject to exercise any rights of Data Subjects under Data Protection Laws;
Data Transfer Risk Assessment
means a risk assessment which sets out details of the following:
(a) the Personal Data that will be transferred;
(b) the country or countries to which it will be transferred;
(c) the means by which the Seller will ensure an appropriate level of protection and appropriate safeguards in respect of the Personal Data that will be transferred as a result of the International Transfer so as to ensure Customer’s or the relevant Data Client’s compliance with the Data Protection Laws; and
(d) in providing and evaluating the risk assessment, the Seller shall ensure that it has regard to the Data Protection Laws in connection with transfers of Personal Data to any territory located outside of the European Economic Area.
the General Data Protection Regulation (EU) 2016/679;
a transfer to a country outside of the European Economic Area (as it is made up from time to time) of Personal Data which is undergoing Processing or which is intended to be Processed after transfer;
means in respect of a party to this these Conditions and the Contracts, that party’s employees, officers, agents, authorised representatives and those of its subcontractors;
Personal Data which is to be Processed under these Conditions and the Contracts, as more particularly described in the Annex to these Conditions;
(a) the pseudonymising and encrypting Protected Data,
(b) the ability to ensure the ongoing confidentiality, integrity, availability and resilience of Processing systems and services,
(c) the ability to restore the availability and access to Protected Data in a timely manner in the event of a physical or technical incident; and
(d) regularly testing, assessing and evaluating the effectiveness of such measures adopted by it to ensure security of processing;
Seller Controller Data
has the meaning given in Condition 11.7; and
means any third party appointed by the Seller in accordance with these Conditions and the Contracts, to Process Protected Data.
11.2 The parties acknowledge and agree that, for the Protected Data, Customer or the relevant Data Client shall be the Data Controller, Data Processor or sub-processor (as applicable) and the Seller shall be the Data Processor or sub-processor (as applicable). Where the Seller Processes any Personal Data provided to it by or on behalf of a Data Client, the relevant Data Client shall be the Controller, Data Processor or sub-processor (as applicable) of the Personal Data that it provides to the Seller and such Data Client shall have the same rights that Customer has under these Conditions and/or the applicable Contracts.
11.3 The Seller is authorised to Process the Protected Data during the term of the applicable Contract as a Data Processor solely for the purpose and to the extent described in the Annex to these Conditions.
11.4 In performing its obligations under these Conditions and/or the applicable Contracts, the Seller shall:
11.4.1 comply with all Data Protection Laws;
11.4.2 not cause Customer, the relevant Data Client, the relevant Data Controller(s), the relevant Data Processors and/or relevant sub-processors to breach any obligation under the Data Protection Laws;
11.4.3 (without prejudice to Condition 11.8.2) notify Customer, the relevant Data Client, the relevant Data Controller(s), the relevant Data Processors and relevant sub-processors without undue delay if it identifies any areas of actual or potential non-compliance with the Data Protection Laws or these Conditions and/or the Contracts, without prejudice to its obligations to comply with, or to any rights or remedies which Customer, the relevant Data Client the relevant Data Controller(s), the relevant Data Processors and/or relevant sub-processors may have for breach of, the Data Protection Laws and/or these Conditions and/or the Contracts.
11.5 Neither the Seller nor its agents nor subcontractors shall acquire any rights in or to any Personal Data.
11.6 Unless specified to the contrary in the Annex to this Conditions including details of the relevant Seller Controller Data (as defined below) and scope of Data Controller Processing, the parties do not anticipate that the Seller shall act as a Data Controller under these Conditions and/or the Contracts. To the extent that (i) the Seller is deemed to act as a Controller (notwithstanding the foregoing anticipated status) by a court or supervisory authority with relevant jurisdiction; or (ii) the Annex to these Conditions has been so completed, Condition 11.7 shall apply in addition to the other provisions of these Conditions and/or the Contracts.
11.7 To the extent that the Seller acts as a Data Controller in respect of any Personal Data shared by the Seller to Customer or the relevant Data Client or generated in the performance of its obligations under these Conditions and/or the Contracts (Seller Controller Data), the Seller shall;
11.7.1 ensure it is not subject to any prohibition or restriction which would:
22.214.171.124 prevent or restrict it from disclosing or transferring the Personal Data to Customer or the relevant Data Client, as required under these Conditions and/or the Contracts; or
126.96.36.199 prevent or restrict Customer or the relevant Data Client from Processing the Personal Data as contemplated under these Conditions and/or the Contracts;
11.7.2 in relation to Personal Data which the Seller has collected and subsequently transferred to Customer or the relevant Data Client, ensure that all fair processing notices have been given (and/or as applicable, consents obtained from Data Subjects) and are sufficient in scope to enable Customer or the relevant Data Client to Process the Personal Data as required in order to obtain the benefit of its rights and to fulfil its obligations under these Conditions and/or the Contracts in accordance with the Data Protection Laws;
11.7.3 only use the Seller Controller Data during the term of the Contract for the purposes of performing these Conditions and/or the applicable Contract; and
11.7.4 undertake any privacy impact assessments that are required by the Data Protection Laws (and, where required by the Data Protection Laws, it shall consult with the ICO in respect of any such privacy impact assessments).
11.8 The Seller represents and warrants that it will:
11.8.1 Process the Protected Data only on documented instructions from Customer or the relevant Data Client (as applicable) (unless the Seller or the relevant Sub-Processor is required to Process Protected Data to comply with United Kingdom, European Union (as it is made up from time to time) or European Union member state Applicable Laws, in which case the Seller will notify Customer or the relevant Data Client of such legal requirement prior to such Processing unless such Applicable Laws prohibit notice to Customer on public interest grounds;
11.8.2 immediately inform Customer or the relevant Data Client in writing if, in its reasonable opinion, any instruction received from Customer or the relevant Data Client infringes any Data Protection Laws;
11.8.3 ensure that any individual authorised to Process Protected Data accesses such Protected Data strictly on a need to know basis as necessary to perform their obligations under these Conditions and/or the Contracts, and:
188.8.131.52 complies with this these Conditions and/or the Contracts;
184.108.40.206 is appropriately reliable, qualified and trained in relation to their Processing of Personal Data;
220.127.116.11 access to such Protected Data is limited to only such parts of the Protected Data as are strictly necessary for the performance of that Seller Personnel’s duties pursuant to these Conditions and/or the Contracts.
11.9 The Seller shall ensure that the Seller Personnel and all other persons authorised by it, or by any person acting on its behalf (including any Sub-Processor), to process Protected Data are subject to a binding written contractual obligation with the Seller or with the Data Processor that has engaged them to keep the Protected Data confidential (except where disclosure is required in accordance with Applicable Law, in which case the Seller shall, where practicable and not prohibited by Applicable Law, notify Customer or the applicable member of the Customer Group of any such requirement before such disclosure).
11.10 The Seller shall:
11.10.1 implement and maintain, at its cost and expense, technical and organisational measures to ensure a level of security appropriate to the risk presented by Processing the Protected Data, in particular from a Data Security Incident, including any Protective Measures.
11.10.2 notify Customer or the relevant Data Client without undue delay (and in any event, not more than 24 hours) after becoming aware of a reasonably suspected, “near miss” or actual Data Security Incident, including without limitation the nature of the Data Security Incident, the categories and approximate number of Data Subjects and Protected Data records concerned, the likely consequences of the Data Security Incident and any measure proposed to be taken to address the Data Security Incident and to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all the relevant information at the same time, the information may be provided in phases without undue delay, but the Seller (and Sub-Processors) may not delay notification under this Condition 11.10.2 on the basis that an investigation is incomplete or ongoing;
11.10.3 not, without Customer’s or the relevant Data Client’s prior written consent, make or permit any announcement in respect of a Data Security Incident or respond to any request for exercise of a Data Subject’s rights under the Data Protection Laws or communication or complaint from a Data Subject or Supervisory Authority in connection with Protected Data.
11.11 The Seller will not engage or use any third party for the Processing of Protected Data or permit any third party to Process Protected Data without the prior written consent of Customer or the relevant Data Client.
11.12 If the Seller appoints a Sub-Processor in accordance with Condition 11.9, the Seller will ensure that, prior to the Processing taking place, there is a written contract in place between the Seller and the Sub-Processor that specifies the Sub-Processor’s Processing activities and imposes on the Sub-Processor the same terms as those imposed on the Seller in these Conditions and/or the Contracts. The Seller will procure that Sub-Processors will perform all obligations set out in these Conditions and/or the Contracts and the Seller will remain responsible and liable to Customer or the relevant Data Client for all acts and omissions of Sub-Processors as if they were its own.
11.13 The Seller shall (at no cost to Customer or any Data Client):
11.13.1 immediately record and then refer all Data Subject Requests it receives to Customer or the relevant Data Client, within three days of receipt of the request;
11.13.2 provide such information and cooperation, at no additional charge to Customer or the relevant Data Client, and take such action as Customer or the relevant Data Client requests in relation to each Data Subject Request, within the timescales required by Customer or the relevant Data Client; and
11.13.3 not respond to any Data Subject Request or Complaint without Customer’s or the relevant Data Client’s prior written approval.
11.14 Without prejudice to Condition 11.8, the Seller shall, at its cost and expense, provide such information, co-operation and other assistance to Customer or the relevant Data Client as Customer or the relevant Data Client requires (taking into account the nature of Processing and the information available to the Seller) to ensure compliance with Customer’s or the relevant Data Client’s obligations under Data Protection Laws, including with respect to:
11.14.1 documenting any Data Security Incidents and reporting any Data Security Incidents to any Supervisory Authority and/or Data Subjects
11.14.2 taking measures to address Data Security Incidents, including, where appropriate, measures to mitigate their possible adverse effects
11.14.3 conducting privacy impact assessments of any Processing operations and consulting with Supervisory Authorities, Data Subjects and their representatives accordingly;
11.14.4 any remedial action and/or notifications to be taken in response to any Data Security Incident and/or Complaint, including (subject in each case to Customer's or the relevant Data Client’s prior written authorisation) regarding any notification of the Data Security Incident to Supervisory Authorities and/or communication to any affected Data Subjects.
11.15 The Seller will not make an International Transfer without Customer’s or the relevant Data Client’s prior written consent. If Customer gives its prior written consent to an International Transfer, before making that International Transfer the Seller will demonstrate or implement, to Customer’s or the relevant Data Client’s satisfaction, appropriate safeguards for that International Transfer in accordance with Data Protection Laws and will ensure that enforceable rights and effective legal remedies for Data Subjects are available. Such appropriate safeguards may include:
11.15.1 that there is in force a European Commission decision that the country or territory to which the International Transfer is to be made ensures an adequate level of protection for Processing of Personal Data;
11.15.2 that the relevant Data Processor enters into an agreement with Customer or the relevant Data Client in the form of the relevant standard contractual clauses approved by the European Commission decision for the transfer of Personal Data to processors established in third countries from time to time, completed with such information as Customer or the relevant Data Client may reasonably require; or
11.15.3 if the International Transfer is to the United States of America, the relevant Data Processor has and will maintain for the duration of the Processing a current registration under the US-EU Privacy Shield (or successor), which is valid and applicable in all respects in relation to the particular International Transfer.
11.16 The Seller shall conduct a Data Transfer Risk Assessment and provide it to Customer or the relevant Data Client in advance of making such International Transfer.
11.17 If the appropriate safeguards demonstrated or implemented by the Seller (or the relevant Data Processor) in accordance with Conditions 11.15 to 11.17 (inclusive) are deemed at any time not to provide an adequate level of protection in relation to Protected Data, the Seller will promptly implement such alternative measures as may be required by Customer or the relevant Data Client to ensure that the relevant International Transfer and all resulting Processing are compliant with Data Protection Laws. The Seller or the relevant Sub-Processor will not need to comply with the conditions set out in Conditions 11.15 to 11.17 (inclusive) if it is required to make an International Transfer to comply with United Kingdom, European Union (as it is made up from time to time) or European Union member state Applicable Laws, in which case the Seller will notify Customer or the relevant Data Client of such legal requirement prior to such International Transfer unless such Applicable Laws prohibit notice to Customer or the relevant Data Client on public interest grounds.
11.18 The Seller shall maintain complete, accurate and up to date written records of all categories of Processing activities carried out on behalf of Customer or any Data Client, containing such information as Customer or the relevant Data Client may reasonably require from time to time, including but not limited to:
11.18.1 the name and contact details of the Data Processor(s) and of each Data Controller on behalf of which the Data Processor is acting, and of the Seller’s representative and data protection officer (if any);
11.18.2 the categories of Processing carried out on behalf of each Data Controller;
11.18.3 where applicable, details of International Transfers of Protected Data; and
11.18.4 a general description of the technical and organisational security measures referred to in Condition 11.10.
11.19 The Seller shall provide to Customer or any relevant Data Client on an annual basis and upon request at any time, in a timely manner (and in any event within threeBusiness Days):
11.19.1 copies of the records under Condition 11.16;
11.19.2 such other information as Customer or the relevant Data Client reasonably requires to demonstrate the Seller’s and Customer’s or relevant Data Client’s compliance with their respective obligations under Data Protection Laws and these Conditions and/or the Contracts.
11.20 The Seller shall at no cost to Customer or any Data Client:
11.20.1 allow for and contribute to audits, including inspections, conducted by Customer or another auditor mandated by Customer or the relevant Data Client for the purpose of demonstrating compliance by the Seller, the Sub-Processors and Customer or the relevant Data Client with their respective obligations under Data Protection Laws and under these Conditions and/or the Contracts; and
11.20.2 provide (and procure) reasonable access for Customer or the relevant Data Client or such other auditor (where practicable, during normal business hours) to:
18.104.22.168 the facilities, equipment, premises and sites on which Protected Data and/or the records referred to in Condition 11.18 are held, and to any other equipment or facilities used in the provision of the Services and/or Goods (in each case whether or not owned or controlled by the Seller); and
22.214.171.124 to the Seller Personnel, provided that Customer or the relevant Data Client gives the Seller reasonable prior notice of such audit and/or inspection.
11.21 If any audit or inspection reveals any non-compliance by the Seller or its Sub-Processors with its obligations under Data Protection Laws or a breach by the Seller or its Sub-Processors of any provision of these Conditions and/or the Contracts, the Seller shall pay the reasonable costs of Customer, the relevant Data Client or its mandated auditors, of the audit or inspection.
11.22 The Seller shall promptly resolve, at its own cost and expense, all data protection and security issues discovered by Customer or the relevant Data Client and reported to the Seller that reveal a breach or potential breach by the Seller of its obligations under these Conditions and/or the Contracts.
11.23 If the Seller or its Sub-Processors is in breach of its obligations under these Conditions and/or the Contracts or any Applicable Laws in Customer’s or the relevant Data Client’s sole and absolute discretion, Customer or the relevant Data Client may suspend the transfer or processing of the Protected Data until such breach is remedied.
11.24 Customer or the relevant Data Client shall be entitled to share any notification, details, records or information provided by or on behalf of the Seller under these Conditions and/or the Contracts with any other members of the Customer Group, its professional advisors and/or the Supervisory Authority.
11.25 The Seller shall promptly (and in any event within two Business Days) inform Customer or the relevant Data Client if it receives a Complaint and provide Customer or the relevant Data Client with full details of such Complaint.
11.26 The Seller shall (and shall ensure that all persons acting on its behalf and all Seller Personnel shall) promptly (and in any event within 3 days), at Customer’s or the relevant Data Client’s written request, either securely delete, anonymise or securely return all the Protected Data to Customer or the relevant Data Client in such form as Customer or the relevant Data Client reasonably requests at any time and in any event upon the earlier of:
11.26.1 the expiry or termination of the applicable Contract; or
11.26.2 Processing by the Seller of any Protected Data is no longer required for the purpose of the Seller’s performance of its relevant obligations under these Conditions and/or the Contracts; and securely delete any existing copies (unless storage of any data is required by Applicable Law and, if so, the Seller shall inform Customer or the relevant Data Client of any such requirement, in which case the Seller will protect the confidentiality of the Protected Data and will no longer actively process such Protected Data). The Seller shall promptly certify when this exercise has been completed.
11.27 If the Seller fails to fulfil any of its obligations under this Condition 11, Customer or the relevant Data Client may enter the Seller’s premises or any premises of a Sub-Processor and take possession of any items which should have been returned to Customer or the relevant Data Client. Until they have been returned to, or repossessed by Customer or the relevant Data Client, the Seller shall be solely responsible for their safe keeping.
11.28 Customer may change any provision of these Conditions or any Contract to the extent required to comply with any Applicable Law by notice to and without the consent of the Seller.
12.1 The Seller shall, and shall procure that its officers, employees, agents and any other persons who are to supply Goods and/or perform the Services for and on behalf of it in connection with the Contract shall;
12.1.1 comply with all and not cause the Customer to breach any applicable Anti-Bribery Laws;
12.1.2 comply with the Customer’s Ethics and Anti-Bribery Policy, as the Customer may update them from time to time (Relevant Policies);
12.1.3 have and shall maintain in place throughout the term of this Contract its own policies and procedures, including adequate procedures under the Bribery Act, to ensure compliance with the Anti-Bribery Laws and the Relevant Policies, and will enforce them where appropriate;
12.1.4 not do or omit to do any act or thing which causes or may cause the Customer or any member of the Customer Group to be in breach of and/or commit an offence under any Anti-Bribery Laws or Relevant Policies;
12.1.5 provide the Customer (at the Seller’s cost) with such reasonable assistance as it may require from time to time to enable the Customer Group to perform any activity required by any relevant government or agency in any relevant jurisdiction for the purpose of compliance with any Anti-Bribery Laws or to comply with the Relevant Policies.
12.2 The Seller shall:
12.2.1 promptly report to the Customer any request or demand for any financial or other advantage of any kind received in connection with the performance of the Contract by it or by its officers, employees, agents or any other person who performs the services for or on behalf of it in connection with the Contract; and
12.2.2 upon request, certify in writing signed by a director of the Seller that the Seller has complied with all of its obligations under this Condition 12. The Seller shall provide such supporting evidence of compliance as the Customer may reasonably request.
12.3 The Seller warrants to the Customer and all members of the Customer Group that it has not, and that its officers, employees, agents and any other persons who shall be involved in providing Goods and/or performing Services for or on behalf of it in connection with the Contract have not, prior to the Commencement Date:
12.3.1 breached any applicable Anti-Bribery Laws;
12.3.2 been convicted of any offence involving bribery, corruption, fraud or dishonesty;
12.3.3 offered, promised, given, requested, agreed to receive, received or accepted a bribe or financial or other advantage or committed any corrupt act;
12.3.4 given any financial or other advantage, inducement or reward to any person in connection with the awarding or continuation in force of this Contract.
12.4 The Customer may terminate the Contract immediately if the Seller is in breach of any of its obligations under this Condition 12 or if the Customer has reasonable cause to believe that such a breach has occurred or may occur. If the Customer terminates the Contract in accordance with this Condition 12.4, the Seller shall not be entitled to claim any compensation or any further remuneration from the Customer or any member of the Customer Group.
13.1 The parties do not envisage that the provisions of the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) will apply to this Contract. However, the Seller shall:
13.1.1 provide to the Customer and/or any successor supplier any information which the Customer and/or any successor supplier may reasonably require from time to time in relation to employees including the time they spend individually in delivering the Services; and
13.1.2 keep the Customer, all members of the Customer Group and any successor supplier (if any) indemnified in full against any costs, claims, awards, orders, obligations and liabilities whatsoever (including legal and other professional fees and expenses) howsoever and whenever arising which the Customer, any member of the Customer Group and/or any successor supplier may incur in connection with the employment and/or termination of employment of any persons arising out of the application of TUPE in connection with any Contract including without limitation a breach of TUPE by the Seller.
14.1 The Customer may exercise any of its rights hereunder (or enjoy any of the benefits which it has under this Contract) by itself or through any other member of the Customer Group.
14.2 The Contract is personal to the Seller and the Seller shall not assign, sub-contract or transfer or purport to assign, sub-contract or transfer to any other person any of its rights or sub-contract any of its obligations under the Contract.
14.3 The Seller and the Customer shall keep confidential any Confidential Information obtained from the other party under the Contract and shall not divulge or make public the same to any third party without the consent in writing of the other party. Members of the Customer Group other than the Customer shall not be considered as third parties for the purposes of this clause 14.3.
14.4 Any notice required or permitted to be given by either party to the other under this Contract shall be in writing addressed to that other party at its registered office or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice. Notices to the Customer shall be addressed to the Finance Director, Allvotec Limited, Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR.
14.5 Any notice or communication shall be deemed to have been received:
14.5.1 if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address;
14.5.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
14.6 Each right or remedy of the Customer and any member of the Customer Group under any Contract is without prejudice to any other right or remedy of the Customer or any member of the Customer Group under this or any other Contract.
14.7 No failure or delay by the Customer or any member of the Customer Group to exercise any right, power or remedy will operate as a waiver of it, nor will any partial exercise preclude any further exercise of the same, or any other right, power or remedy.
14.8 If any provision of the Contract is held by any competent authority to be illegal, invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected thereby and shall remain in full force and effect.
14.9 Conditions 1, 3, 8, 9, 10, 11, 12, 13 and this Condition 14 shall survive any termination or expiry of this Contract.
14.10 The Seller shall at its own cost execute all such documents and do all such things as the Customer may request from time to time in order to give full effect to the provisions of the Contract (including the rights given under it) and the transactions contemplated by it.
14.11 The Contract and any matters arising out of or in connection with it (whether contractual or non-contractual) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts (including in relation to contractual and non-contractual disputes).
14.12 The parties do not intend that any term of the Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person other than the parties save that the Contract may be enforced by any member of the Customer Group.
14.13 All representations, statements or warranties made or given by the Seller its servants or agents (whether orally, in writing or in any of the Seller's brochures, catalogues and advertisements) regarding the quality and fitness for purpose of the Goods or Services shall be deemed to be express conditions of the Contract.
14.14 The Contract may be entered into in any number of counterparts and by the parties on separate counterparts, all of which taken together shall constitute one and the same instrument.
14.15 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall only apply if agreed in writing by the authorised representative of the Customer or if specified in the Order.
14.16 The Seller shall not during the term and for a period of 12 months following the later of termination or fulfilment of an Order either directly or indirectly solicit or entice away from the employment of a member of the Customer’s Group any person employed by such entity other than by way of bona fide general advertising and recruitment process open to the general public.
14.17 Subject to clause 14.13, this Contract shall be the entire agreement between the parties on the subject matter of this Contract, and shall supersede all prior agreements, arrangements, and understandings between the parties on such subject matter, provided that neither party shall exclude its liability for fraud or fraudulent misrepresentation.
15. Subject-matter of processing:
For the purposes of the Seller performing these Conditions and/or the applicable Contracts.
16. Duration of the processing:
The Processing shall continue for the duration of these Conditions and/or the applicable Contracts.
17. Nature and purpose of the processing:
To perform the Services and/or deliver the Goods as set out in these Conditions and/or the applicable Contracts and as further instructed by Customer or the relevant Data Client.
18. Type of Personal Data:
Names, telephone numbers, email addresses, addresses of the Data Subjects set out below and any other Personal Data provided to the Seller or generated by the Seller in the performance of these Conditions and/or the applicable Contracts, including without limitation the provision or delivery (as applicable) of the Services and/or Goods.
19. Categories of Data Subjects:
19.1 Employees, agents, contractors, advisers of Customer, the relevant Data Client and/or the relevant Data Controller;
19.2 Customers, end-customers, re-sellers (who are natural persons) of Customer, the relevant Data Client and/or the relevant Data Controller; and
19.3 Users of the Services and/or Goods
Issued by Daisy Group Compliance
20 Lindred Road
AKJ GDPR 1002
Date of Publication:
Public via internet
This notice applies to Aurora Kendrick James Limited (Aurora). When we refer to “we”, “our” or “us” we are referring to Aurora Kendrick James Limited of Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR (Company No. 05425077) and its subsidiaries or any of them as the context so requires.
We regularly review our policies and any changes will be posted on our website. This notice was last reviewed and updated in August 2019.
Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.
Aurora pays a data protection fee under the Data Protection (Charges and Information) Regulations 2018 and our registration number is ZA154556.
By using our websites or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.
Information we may collect about you and why
We will not process more information about you than is necessary. We may process the following data about you:
• your name and contact details, such as your address, telephone number and email address
• employment details such as the name of the company you work for, your work contact details (address, email, phone number) and job title
• account details such as any products and services you have subscribed to and how they are used, contractual agreements, transactional and financial details and passwords
• any information provided when you report a problem with our website
• your communications with us (including email and phone conversations)
• your responses to any surveys you may complete
• details of your visits to our website including, but not limited to, cookie data, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
• information used to verify your identity such as photographic ID or data obtained via a credit reference check
Special category data, such as data about your racial or ethnic origin, your physical or mental health or your religious beliefs, and data relating to criminal convictions and offences require additional protection. We try to limit the circumstances in which we collect sensitive personal data of this kind and will only process this type of data with your explicit consent.
The provision of some data is a contractual requirement or a requirement necessary to enter into a contract. You are not obliged to provide this data, but if you do not, then we may be unable to enter into a contract with you or fully perform the contract we have entered into with you. In some cases, it may lead to the termination of your contract with us.
We will collect this information directly from you and from third parties, such as your employer and credit reference agencies.
We can only use your personal data if we have a proper reason for doing so. We will only use your data for one or more of these reasons:
• To fulfil a contract we have with you or take steps in order to enter into a contract with you
• If we have a legal duty to use your data for a particular reason
• When you consent to it
• When it is in our legitimate interests
Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you. Where we use your data for market research, training, credit reference and fraud prevention checks, defending or bringing claims and sending some types marketing, we do so because it is in our legitimate interests of developing and running an efficient and effective business.
Uses made of the information
We may use information held about you in the following ways:
• to ensure that content from our website is presented in the most effective manner for you and for your computer
• to provide you with information, products or services that you request from us or which we feel may be of interest to you
• to audit the usage of our website
• to carry out our obligations arising from any contract entered into between you and us or take steps to enter into a contract with you
• for training purposes, quality assurance or to record details about the products and services you order from us
• to satisfy and meet our legal and regulatory requirements
• to allow you to participate in interactive features of our services, when you choose to do so
• to notify you about changes to our products and services
• to carry out credit and fraud prevention checks
• to carry out market research
• to defend or bring claims
We will only retain your personal data for as long as is necessary. The retention period will vary depending on the type of personal data concerned. In order to determine the retention period we take into account the nature of the personal data, the purpose(s) for processing it, your relationship with us, any legal and regulatory requirements and any industry standards and guidelines. Once we no longer need your personal data, it will be securely destroyed.
Disclosure of your information
Aurora is part of the Daisy Group of companies and we may disclose your personal information to any member of the Daisy Group of companies.
We may disclose your personal information to third parties if we are under a duty to disclose your personal information in order to comply with any legal or regulatory obligation; in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes sharing information with third parties in order to assist with the services and products we are providing to you such as business partners, network operators, customer service providers, credit and fraud protection agencies and payment transaction services. In the event that the business is being sold, merged, reorganised or similar we may disclose your data to prospective buyers.
Where we share your personal data with other organisations, we will take all reasonable measures to make sure it is properly protected, as far as is possible.
Transfers of data outside of the EEA
In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. Where such transfers do occur, we will ensure your personal data is protected in a manner that is equivalent to the way it would be protected within the EEA and in accordance with this Privacy & Cookies Notice. We will only make such a transfer where:
• A decision has been made by the European Commission that a place provides adequate protection for your personal data; or
• We have put appropriate safeguards in place to protect your personal data such as standard contractual clauses; or
• We rely on a specific ground for the transfer (called a derogation), such as your consent.
If you would like details of the specific safeguards in place, please contact us using the contact details at the end of this notice.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your device.
We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
• To gather information which allows us to identify your platform and record enquiries so we may improve customer experience and identify issues on the website
• To help ensure you are provided with correct and useful information during your visit to our website
• To collect data which allows us to improve our services based on your purchases and website usage
Cookies in use
The cookies we use can be split into different functions as explained in the table below:
The cookies we use, the reason for using them and the duration for which they are stored, are as follows:
Google Analytics cookie. Used to distinguish users.
Google Analytics cookie. Used to throttle requests.
Google Analytics cookie used to distinguish users.
Used to uniquely identify a visitor during a single browser session and indicates they are included in an audience sample.
When browser session ends
This is a general purpose identifier used to maintain user session variables.
When browser session ends
Used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
This cookie is used to tell whether a user has agreed to our cookie notice or not
We may from time to time, via secure means, upload data into Google. The data is ‘hashed’ so that it is an anonymous data sequence.
We may from time to time add different cookies to test systems to make your user experience better. We will not use or keep any of the data captured during these trials.
If you click ‘accept’ you are providing your consent to those cookie settings and unless and until you change your settings, you’ve agreed to them. Additionally, if you change the settings using your browser settings, you are giving your consent to our use of those cookies which you have not disabled.
How to reject and manage cookies
You can choose to opt out of cookies on the notice provided on our website or in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
As our cookies are largely aimed at improving the user experience on the website, you may find that if you block certain cookies you may experience deterioration in the service you receive.
Your rights and how to contact us
Data protection legislation provides you with the following rights regarding your personal data:
• The right to access a copy of the personal data we hold about you (commonly known as a subject access request (SAR))
• The right to rectify the personal data we hold about you where it is inaccurate or incomplete
• The right to have the personal data we hold about you deleted (commonly known as the right to be forgotten)
• The right to restrict the way we use your personal data
• The right to data portability e.g. to get your personal data from us in a commonly used and machine readable format or ask us to transfer it to another organisation
• The right to object to the way we process your personal data
You can access and amend some data and opt out of marketing by using our privacy centre or logging into your account.
In addition to these rights, if you gave us consent to use your data e.g. so that we can send you marketing emails, you can withdraw your consent at any time and free of charge. Information on how to do this is on each marketing email you receive as well as the preference centre.
Often, how we deal with data subject rights will be through our business as usual processes. There are some rights that we will always comply with, such as an objection to receiving direct marketing. However, we are not obliged to comply with all requests we receive. If there is a legitimate reason why we cannot comply with a request you make, for example a legal requirement may mean we have to keep your data even if you have requested that we delete it, we will let you know. We aim to respond to you within one month of receiving your request. However, we are permitted to extend this timeframe by an extra two months, where necessary. If this is the case, we will let you know within a month of receiving your request.
We will not charge you for exercising your rights, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee for our administrative costs or refuse to act on your request. We may also charge a reasonable fee for additional copies of data. We may require identification from you before we can consider your request. If identification or a fee is required or we are refusing to act on your request, we will let you know without undue delay.
If you have any queries about this notice or would like to exercise any of your rights you can contact our Data Protection Officer at email@example.com or at Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR.
Whilst we always endeavour to resolve your concerns, you also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner. Please visit the Information Commissioner’s Office’s website for more information on how to do this – www.ico.org.uk